Thank you for considering and choosing Daisy Doodles Grooming. Please take a moment to read through our terms and conditions below, these are to ensure a safe, satisfying and enjoyable experience for you and your pet.

 

1. Appointments & Cancellations

• Appointments must be booked in advance. Walk-ins are not accepted.
• Please arrive on time for your scheduled appointment. Late arrivals (over 20 minutes) may result in rescheduling and a missed appointment.
• Cancellations must be made at least 48 hours in advance. Failure to do so may result in a cancellation fee of 50% of the grooming service cost or a deposit required for rebooking.

 

2. Pet Health & Behaviour 

• All pets must be up to date on vaccinations, including rabies and distemper.
• Please inform me of any medical conditions, allergies, or behavioural issues prior to your pet’s appointment.
• Aggressive or severely anxious dogs may be refused service. If extra time or care is needed this may result in additional cost.
• If your dog shows signs of aggression during grooming, a muzzle may be used for the safety of your groomer.

 

3. Fleas & Ticks

• If your pet is found to have fleas you must collect and treat them as soon as possible. Please do not bring your dog to Daisy Doodles if you are aware of a flea infestation. Ticks can be removed safely by the groomer.
• Please treat your pet regularly to prevent infestations.

 

4. Matted Coats

• Severe matting will be shaved down for the comfort and safety of your dog. I do not de-mat by brushing when it causes pain or stress. This is in line with the Animal Welfare Act 2006.
• Daisy Doodles Grooming is not liable for any pre-existing skin conditions or injuries that may be uncovered by removing matting.
• De-matting can take time, so an additional fee may be added for de-matting if it is severe. Please brush your dog between grooming sessions to avoid matting.

 

5. Senior Dogs & Medical Conditions

• Older dogs or those with health conditions are groomed at the owner’s risk.
• Every effort is made to handle pets gently and with care, but the safety of your dog is our priority. If your dog is unwell or has a pre-existing condition, please notify the groomer at the time of booking.
• Please do not bring your female dog to a grooming session if they are in season or pregnant.

 

6. Accidents & Injuries

• Although rare, minor accidents (nicks, scratches, etc.) can occur. We will inform you immediately of any incident.
• In the unlikely event of a serious injury, i will seek veterinary care and contact you immediately. Please ensure the groomer knows your dog’s veterinary practice contact details, in case of emergency.

 

7. Photography & Social Media

• I will take photos of your dog before, during and after grooming to use on our website and social media. These are also used for quality purposes. I also take these to share with you!
• Please inform us if you do not wish for your pet to be photographed.

 

8. Payment

• Full payment is due at the time of pick-up.
• I accept cash or bank transfer. I do not currently take card payment.

 

9. No-Shows

• Clients who fail to attend their scheduled appointment without notice may be charged the full grooming fee and may be refused future bookings.
• If you do not attend a scheduled appointment and wish to re-book, a deposit will be required to secure your next appointment.
• Not attending your appointment causes an interruption and disappointment to other clients, please try not to miss your appointment if possible. I do have people awaiting a cancellation place.

 

10. Satisfaction Guarantee

• If you're unhappy with any aspect of the grooming service, please let me know within 24 hours so we can address the issue.
• If you've received a 5 star service - please leave me a review!

 

By booking an appointment with Daisy Doodles Grooming, you agree to the terms and conditions outlined above - Krystal